Dash Living on Prat（一尚酒店香港尖沙咀店）

Abysmal customer service. AI follow ups every 2 days. A different agent every time who don't bother to read the previous messages. I was very clear about my move in date and duration but they kept trying to pressure me into checking in earlier and staying longer. Incredibly rude and disappointing

The self-service check-in system was unfriendly. The room was spacious. Only British plugs were available in the room. Slippers were not provided. Bottled water was not provided. The bathroom floor was moldy. The shower was flooded every night for six nights, and the water wouldn't drain. The soundproofing was extremely poor. The taxi the hotel booked for the return trip was charged twice. Don't go looking for trouble.

No written review provided.

I stayed 5D4N as a couple in their Superior Queen room. The room size is quite spacious for two, with plenty of cupboard space, which is a plus. If you book early, the rates are quite reasonable. However, once it goes above HKD1,100 per night, I don’t think the premium matches the level of service provided. Front desk didn’t explain the amenities provided by the hotel. The room is equipped with the basics like safety box, fridge, kettle, ironing board, sufficient plug points, and space for luggage. There was little to no noise pollution at night, which made for decent rest. Put it this way, it’s a place to sleep for the night but I noticed all the unrefined details after a few days. There are quite a few “fine print” items on Agoda that are easy to miss. There is no housekeeping (only daily towel changes unless you stay more than 7 days), no slippers, no complimentary laundry unless you sign up as a member, no bottled water, and no toiletries aside from shampoo and soap in line with Hong Kong guidelines. Towels were thick and fluffy on the first day, but noticeably thinner and lower quality on subsequent days. The hair dryer is weak, so I wouldn’t rely on it. These are small things, but they start to add up over a longer than 3 day stay. There was a noticeable musky scent in the room, I think it’s from the aircon. Aircon was cold but the fan speed was wonky, the jump from medium fan and high fan contrast was huge. Bed was on the softer side which gave me back pain, a personal preference nothing against the hotel. Pillows are not fluffy soft. Toilet shower door gap doesn’t seal so water leaks into the towel mat. Location-wise, it is decent for Tsim Sha Tsui, with a short walk to TST Station Entrance A. There are plenty of good eateries nearby, alongside the usual mix of bars and slightly questionable massage spots typical of tourist areas. A 24/7 McDonald’s is just a 30-second walk away, which is convenient. If you are in Hong Kong for a more relaxed itinerary, this location works well. However, if you are short on time, staying on Hong Kong Island may be more efficient, as commuting costs and time can add up.

Thank you for your kindness and assistance during my stay. The accommodation was excellent, and Jana was very kind and helpful. I will definitely return to stay here.

I’m honestly shocked by the way this hotel handled my stay. I checked in at 4:30 AM and planned to leave for the airport around 9:30 AM, meaning I stayed only about 5 hours. I was too exhausted to deal with anything complicated at the time. When I arrived at the airport, I checked my online banking and saw the hotel charged me HKD 3,xxx. This is insane. Their normal rates are around HKD 6xx to 15xx, so how can my charge be HKD$3,000+ for such a short stay? Also, they did not provide a receipt/invoice. Just a huge charge on my card. This is ridiculous and unfair experience. I strongly do not recommend this hotel to anyone!!

Thank you Frankie for your warm hospitality and excellent service. The room faces Bowler Lane, and there are many different types of restaurants nearby.

No written review provided.

Jana, the receptionist, is very attentive.

Very clean & strategic location