Oakwood Premier Tokyo Midtown

A very comfortable serviced apartment. The apartment is furnished with comfortable furniture, and the kitchen is fully equipped. However, the service provided by the cleaning staff and the receptionists deserves special mention. They assist guests in a very friendly and professional manner with all matters!

I would like to express my displeasure regarding the service I received when I recently visited Oakwood Premier to pick up an acquaintance by car. I never expected to receive such a lack of hospitality at a hotel that prides itself on its luxury, such as Oakwood Premier. In particular, the attitude of the security staff at the entrance was extremely arrogant, and their intimidating behavior, almost as if they were trying to chase me away, made me very angry. Even when explaining the parking time limits and rules, there was absolutely no sense of respect for the guest, which made me feel very uncomfortable. For a luxury property with guests paying high rent and accommodation fees, shouldn't the staff training system be much more robust? I was extremely disappointed by the lack of awareness of what it means to be a professional in customer service. I will never use this hotel again. The management should immediately retrain their on-site staff on customer service.

Look out for the mighty DLR there

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This is a premium setup. Absolutely perfect. Rooms, staff and the proximity to Midtown shops. You have what you need for short or long stay. Home and away ! Recommended!

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