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For an ordinary brand, we combine reviews linked to the brand and its properties, including resident reviews on ColivingIndex. Ratings on a 1-10 scale are divided by two to put them on the same 1-5 scale as other reviews.
Each source's average rating is converted to a 100-point score (average rating ÷ 5 × 100), then weighted by its review count. We divide the sum of these weighted scores by the total review count.
More reviews give a source more influence on the average; they do not earn an independent score bonus. The result is rounded to the nearest whole number and limited to 0-100.
Recent reviews do not receive extra weight. There is no separate recent-activity contribution.
If no individual Google reviews are present for the brand or its properties, available Google aggregate ratings and counts for the brand and its properties are included instead. They are not added on top of individual Google reviews. With no eligible reviews or aggregate counts, the brand score is 0.
Group brands use a separate roll-up: sub-brand scores before rounding are weighted by their review counts, together with reviews directly linked to the group and its direct properties.
Weighted average: (4.5 × 100 + 4.0 × 50) ÷ 150 = 4.3333 / 5.
CI Score: 4.3333 ÷ 5 × 100 = 86.67, rounded to 87.
A property's own review average includes its property reviews and resident reviews linked directly to that property, with 1-10 ratings divided by two. Its CI Score is 70% of that average converted to 100 points plus 30% of its parent-brand CI Score, rounded to a whole number and limited to 0-100.
For example, a property review average of 4.0 / 5 gives 80 / 100. With a parent-brand CI Score of 87, the blend is 80 × 0.7 + 87 × 0.3 = 82.1, rounded to 82.
Missing components are treated as zero, not reweighted. If the property has no reviews, it receives only the parent-brand contribution. If no saved brand score exists, the app uses the rounded average of reviews directly linked to the brand, converted to 100 points; if those are also absent, the brand contribution is zero.
The proprietary CI Score is not a source platform's review average. In particular, a property's displayed review average and count describe its own reviews; its CI Score also includes the parent brand, so it must not be read as that property's reviewers' average or as a guarantee of quality.
These descriptive ranges are a guide to the score, not percentile rankings or guarantees about a stay. Review coverage varies.
Different score ranges can help you filter your options quickly and focus your detailed research on the best candidates.
Start with high-scoring spaces, then dive into specific reviews to find the perfect match for your needs and preferences.