Utopia Coliving reviews and ratings

i would like to know how to apply for a gym membership. i have followed up multiple times but have not gotten any response yet. could you please advise? bistari condo.

I've been living here for almost 1 year now, the master room is very old design and expensive, then one day the electricity was out for half a day, trying to top up the electricity is very expensive

Pathetic customer service...they don't even response... It's been a month that I have requested for study table and chair for my room,but until now they haven't provide it...

5 stars for Amir(technician/managmnt)! ⭐⭐⭐⭐⭐ I reported issues with the fan and WiFi, and he handled everything promptly. Very friendly, helpful, and dedicated to his job. The service was excellent and made me feel like a VIP. Thank you, Amir you're doing an amazing job!

Just a booking fee, unfortunate need to go due to work else where, refuse to pay off at least out off goodwill can still consider but fail. Need to improve customer service for better feedback

Updated on 6 April 2026 I am EXTREMELY DISSATISFIED with how my housing agent UTOPIA has handled a very serious issue in my unit. Over the weekend, a new tenant moved in and immediately brought a male companion to live with her. To my understanding, and based on what I signed up for, this unit has always been an all‑female unit. As a female Muslim tenant, I do not feel safe or comfortable sharing my living space with an unknown man. Since Saturday, I have been trying to contact the Utopia Customer Service team via WhatsApp to report this matter, but as of Monday at 4:15 PM, none of my messages have even been read. I understand that customer service may not operate over the weekend, but the complete lack of response on a working day is UNACCEPTABLE. What makes this situation even more distressing is that this man is using our shared bathroom, and I have bumped into him TWICE while he was only wearing a towel and shirtless. This has caused me severe emotional distress and anxiety. This is not what I agreed to when renting this unit. I personally reminded the tenant and her male companion face‑to‑face on Sunday that this is an ALL FEMALE UNIT, expecting that he would leave immediately. Unfortunately, that did not happen. I still encountered him again the next Monday morning at 6:30 AM, once again wearing only a towel. My home is supposed to be my safe place, but instead, I now feel constantly on edge, worried that I may run into him again. I have essentially lost my sense of safety and freedom in my own home due to UTOPIA'S FAILURE to manage tenants properly and respond promptly to serious concerns. I sincerely hope Utopia takes this complaint seriously. Allowing someone with such a lack of respect for shared living boundaries into an all‑female unit is DEEPLY DISAPPOINTING AND UNACCEPTABLE. ----------------------------------------------------------------------------------- I had an issue recently with Utopia regarding a safety concern as I discovered Alvin, their manager, had allowed the electrician/maintenance people into my room to install a new meter even when I already stated the day before that I do not give them consent to enter when I'm not around. This experience had deeply traumatized me especially as a lady because feeling safe & secure is a priority to me. However, their customer service rep, Bad & most importantly director, Chok, quickly reached out to me personally when they read the original review that I left in Google before editing this review. Hence, because of their quick action complete with an apology & the assurance that they won't allow this to happen again in the future, I decided to give Utopia another chance. I really hope this is the last time I feel disrespected & violated by their staff's action & hopefully there would be some changes made to their work process. They must remember that although they have a deadline to catch, they also have a group of CUSTOMERS/TENANTS that are PAYING for their services every single month. I think they should make customer service & retention as part of their KPI so that their staff would also be more focused on looking after the wellbeing of their tenants THROUGHOUT our tenancy with Utopia, not just at the beginning when they want to get our commitment & money. Customer Service should be a continuous effort & focus, not only by one person, but the whole organization. Again.. thank you, Bad & Chok for taking my feedback seriously & for reaching out to me personally to resolve this issue.

I am paying full rent , yet for the past two months I have been requesting a gym access card for our unit and still have not received it. Not even a single gym card has been provided. 6 people living in this unit At the very least, there should be one gym card per unit. Fitness is important, and access to the gym should not be this difficult for residents who are paying full rent. If there is any issue regarding cost, you can charge RM30–40 for the card that is a reasonable amount, and it is enough to make one. The main concern is that repeated requests from residents should be taken seriously. When someone keeps asking for a gym card, it clearly shows they are fitness-conscious and genuinely want to use the facility. If the gym card is provided, I am more than willing to change this review from one star to five stars. Other than this issue, I have no complaints.

If you’re planning to rent in Kuala Lumpur, please avoid Utopia. Very disappointing experience. They are quick to collect money, but when it comes to service, it’s extremely poor. Issues are slow to be addressed, communication is weak, and follow-ups are almost non-existent. The room size is very small, yet the rent is unreasonably expensive for what you’re getting. The overall value does not match the price at all. Management shows little concern once payment has been made. Honestly, there are many better options in KL with more reasonable pricing and much better service. Do yourself a favor and survey other places first before considering Utopia. Not recommended.

I wonder how people still rent from this utopia! With all the negative reviews I see people still renting, regardless of all the reviews given by actual tenants! Service after move in (almost zero). I literally woke up not able to breathe, 7 rooms in an unventilated apartment, in an ac room they didn't provide but yet charged me for! I had the worst experience when I was threatened by numerous (unidentified staff show up anytime to give orders and leave my complaints unattended) !! Service after move in, (you move in and we won't give you, since you paid!

The customer service was very helpful sorting my issues. Tysm 🙏