PARKROYAL Serviced Suites Singapore reviews and ratings

A Wonderful Month-Long Stay – Special Thanks to Ruby (Rubasree) from Housekeeping! ⭐⭐⭐⭐⭐ We stayed at PARKROYAL Serviced Suites for an entire month with our Cavalier King Charles Spaniel, and it truly felt like a home away from home. Although our room was on the smaller side, we absolutely loved the view overlooking the F1 circuit, especially as the Singapore Grand Prix was taking place during our stay! Throughout our time there, we genuinely felt that the entire team went out of their way to accommodate us and make our stay as comfortable and enjoyable as possible. Their warmth and hospitality made such a difference, particularly during a longer stay. However, the biggest highlight of our experience was Ruby (Rubasree) from Housekeeping, who deserves a very special mention! Ruby looked after our room throughout the entire month, and we honestly couldn’t have asked for anyone better. She was incredibly attentive, thoughtful, meticulous and consistently went above and beyond. We always returned to a beautifully cleaned room, with everything carefully replenished and taken care of. Her attention to detail and genuine pride in her work never went unnoticed. What made Ruby truly exceptional, though, was her kindness and affection towards our Cavalier, Snuffy. She was always so lovely with him, and he absolutely adored her! Knowing that he had such a friendly and familiar face around during the day, particularly when we were out, made our stay even more special. It’s rare to come across someone who combines such professionalism, dedication and genuine warmth. Ruby is an absolute gem and a tremendous asset to the PARKROYAL team. If we could give her more than five stars, we absolutely would! Thank you to the entire team for making our month-long stay so memorable, and an especially heartfelt thank you to Ruby. We will certainly remember her kindness and exceptional care! 💛

This is a review only for Park Royal Serviced suites. We had the 2 bedroom suites which is very spacious and comes with 2 bathroom and full kitchen with washer/dryer. The guest service for check in is behind the main hotel lobby. There is single elevator that service suite’s floor. There is no coffee machine but there is water kettle for hot water. Staff are very friendly and always there to help guest for any request. Highly recommended and will be back again when visiting Singapore.

Great location with clean rooms. Staff friendly

I had a great stay here! Great location as it is near to Arab Street where I can explore and view from my room was nice too. The rooms were family friendly, clean, big and spacious. Special thanks to FO Tyas for the great service from responding to all my enquiries and giving me a warm and welcoming smile from the start of my stay till the end. Great customer service from her!

The suites are beautiful, although they show signs of age here and there. Every staff member I’ve encountered from the desk to the cleaning crew was professional, friendly, and helpful. The proximity to Kampong Glam is a big plus, lots of great food and beverage options just across the road. I would stay again!

We family travelling from Dubai to Singapore for celebrate my Grand Daughter's 1st birthday. Park Royal we took 2 rooms and were stayed on 11th /12th July'2026. We had lounge access in the Hotel. Mr. Joseph F&B was so friendly and he made us to celebrate a great Grand Daughter's birthday on 12th july. Ground floor Restaurant F&B staff also friendly. We Enjoyed the stay.

They don’t know how to book a room. It wasn’t full on booking when we arrived it was full…

Booking number (5285611371) I rarely leave negative reviews, but this experience deserves one. The biggest disappointment was not the room—it was the hotel’s customer service and complete lack of cooperation. I had to leave one day earlier than planned, so I contacted Booking.com to request a modification or a refund for the unused night. Booking.com informed me that they had tried to contact the hotel by both phone and email. However, the hotel later denied receiving any calls or emails, leaving my request unresolved. Instead of trying to help, the staff showed no flexibility, no empathy, and no willingness to find a solution. This is not the level of service I would expect from a hotel of this reputation. A great hotel is measured by how it treats its guests when unexpected situations arise. Unfortunately, this hotel failed that test completely. I will never stay here again and cannot recommend it to anyone who values professional customer service. There are many better hotels in Singapore that genuinely care about their guests.

I stayed here for more than 2 months and I can say the service is simply outstanding. The staff goes above and beyond to make sure you are comfortable. I experienced many acts of kindness during my stay. Highly recommended. Special shoutout to Diana (the manager who herself helped me pack my suitcase and helped me move to a new room because my current one was facing some issues), Tyas ( kind enough to buy tarts for me and place it in my room and helped locate my lost shoppee pack), Kaiso ( always helped me with grab deliveries that were wrongly delivered). Lastly both Louis and Priya have also been really kind to make the stay very comfortable. Sorry if i missed any name, big shoutout to the management for having such a great staff !

Very clean. Excellent service.. prime location.. closer to public transport service and tourist attractions. We booked two bed deluxe apartment via booking.com. rooms are spacious and well maintained. Two bathrooms are in the apartment. Beds are cozy. Staffs from front desk onwards are very friendly and helpful...we highly recommend this property..