Outsite Chelsea is in an excellent location, surrounded by great places to eat and with easy access to the E subway line. The building is nicely finished, and the shared spaces are a real highlight, particularly the well-equipped kitchen, garden, and rooftop deck.
The rooms, however, are small, sparse, and rather impersonal. Mine had an ensuite bathroom, although it was tiny, while many rooms share bathrooms. The synthetic duvet was also uncomfortably hot at night and couldn't be changed. Overall, the property feels rather like an upmarket student dormitory. A few thoughtful touches could make the bedrooms considerably more welcoming.
At around $330 per night, even after discounts plus paying for an annual membership, it's certainly not inexpensive.
Communication was rather slow, particularly when I accidentally left a jacket behind. It took some time to receive a response and locate it. Thankfully, it was eventually found, but more timely and effective communication would have made the experience much better.
Would I stay again? Possibly. If Outsite were significantly cheaper than comparable hotels, the location and communal facilities would make it worth considering. But at similar prices, I'd choose the comfort, privacy, and service of a good hotel.
It's a promising concept, but the accommodation and service need to match the price.