Outpost Club reviews and ratings

Great experience, thanks ton Ashley for the help

Terrible management company, clearly meant for students and other tenants that don't know any better and won't push back on their poor management. Slow responses and shoddy service is the norm when putting in a request to their system. They will try to deny any and all tenant rights and use convoluted legal explanations to avoid responsibility if you raise an issue. Edit: for some reason they also replied to this post and acted like they cared about this comment, but then didn’t reply when I sent an email.

Outpost has been nothing but a great company to work with they are always on top of the issue and always provides quick and fast service I worked with a lovely person named Paj Perez who just went about an beyond to make sure I had every taken care of and was just lovely to work with

I worked closely with Paj and she is truly amazing and super helpful. 5 stars without a doubt!

I really wanted to like outpost, but this experience has been terrible. Not only was my “furnished” room completely empty when I arrived, it has now been two weeks and I have still not been provided the furniture my lease promised. Additionally, the room was not cleaned before I moved in (see bug on floor in picture attached). There was a leak in the ceiling of the basement floor the second day I was here, and another tenant in the building is stealing clothing from the laundry room and management seems intent to do nothing about it. My contact as the company (Liza) has gone completely dark on me and stopped responding to messages as soon as I began to have problems in this unit. It’s a shame outpost doesn’t treat their tenants with more respect

Thank you Paj Perez for exceptional customer service - much appreciated.

This was probably the worse apartment situation I have ever been in. I was brought into a deal in May and they raised my rent without consulting me half way through my 4 month agreement. Packages and important valuables were lost constantly with little of the company being there to help even though they install cameras at the front door of the building. This is a short way to stay in New York with a long term effect of living in an extremely poor environment by people who only want your money. There was bugs nonstop, the washing machines literally had them crawling out of it. The fridges were terrible and the idea of comfortable kitchen was next to the Tupperware they call plates and knives that they store in the place . The bathroom situation left me with athletes foot after the first week. They will try to claim your deposit and they will not be responsive when you need anything done until they want too. Also terrible job of putting people together or even letting you know when people were moving into the place. Out of safety you had no idea who was there on the lease and people would come and go frequently. If you are moving to this place to find a home, you will find nothing besides a room that you want to be out of.

Finding an apartment in NYC just seven days before school started was no easy task. Evans from Outpost was incredibly helpful in finding a solution that gave us both a short commute and a space that could feel like home for the year. He was professional, personable, and thoughtful, and made a stressful process feel surprisingly doable. We did it—thank you, Evans!

I had a great experience with my Outpost agent Zoe. She was very responsive and answered all the questions I had. Finding apartments is a new experience for me so I’m happy she was there to help walk me through it!

Great service. Apartments are clean and they have monthly cleaning, which is really convenient. Includes furnitures and all other necessary things. Maintenance and other service requests are handled fast and efficiently. Especially for international students, you don't have to worry about many things and just move in with your suitcase is enough. (As someone who got scammed before, would really recommend if you dont know much about renting). Much better than other coliving houses based on my experience. (Moved back 1 month later, after switching to another coliving apartment last year. Cause the other one was expensive and housing condition was not good as expected.) Just extended my lease by 1 year (it was very smooth process thanks to Paj). Currently satisfied.