Metroresidences Singapore reviews and ratings

I booked a stay with MetroResidences Singapore for a unit in Newton. Before booking, the internet was represented to me as 1Gbps dedicated to the unit. After moving in, the internet was unstable, often at low speed, and the broadband did not work. There was no effective fix after 10 days. Then they relocated me to a unit in Bishan. That unit had repeated cockroach problems, with roaches crawling on the bed. After I moved out, MetroResidences refused to return my deposit. I had to bring the matter to the Singapore Small Claims Tribunals, which ordered MetroResidences to pay. The process required a substantial amount of time and effort. Based on my experience, I would not stay with MetroResidences again.

Park Axis Ueno Grace Court / 302 I had an excellent experience staying at MetroResidences’ Park Axis Ueno Grace Court. The apartment was spotless, well-designed, and equipped with everything needed for a comfortable stay—from kitchen appliances to high-speed Wi-Fi. The location is superb: just a short walk from Ueno Station, with easy access to Ueno Park, museums, zoo, and great local dining options. Despite being close to the action, the apartment itself was quiet and felt like a true home away from home. Check-in was smooth, and MetroResidences’ team was responsive and professional throughout. The building is secure, well-maintained, and the surrounding neighborhood is charming and convenient. Whether you’re traveling for business or leisure, I highly recommend this property. I’ll definitely book again on my next trip to Tokyo.

What a treacherous sales team! They tried to pull a fast one on me when I tried to cancel a booking well before the check-in date. Even though I didn't sign any contract (fun fact: they refuse to send any) Even then they are dense enough to ask me to pay a hefty cancellation fee (1-month rent). I literally have no contractual obligation to do that. Since then they've been threatening me to follow their instructions on and on and on... Pretty annoying and low-IQ sales tactic. And this is a company from Singapore? Guess a lot has changed these years, huh.

I am writing to formally express my dissatisfaction with the handling of my deposit refund and your overall service. I was informed that my security deposit would be refunded within 30 days after checkout. However, by day 28, I had received neither the refund nor any update. Despite sending multiple messages and completing all required forms, I received no response. On the 30th day, I was only informed that the refund would take an additional 5-10 days, which exceeds the stated refund period. I was also incorrectly charged over $200 for utility fees, which were fully paid. This charge is inaccurate and should not have been deducted. Additionally, the address listed on your website is inaccurate and no longer exists, raising concerns about transparency and reliability. The delayed refund, lack of communication, incorrect charges, and inaccurate information reflect poor service standards. I expect a clear explanation and the immediate processing of my full and correct refund.

No written review provided.

Stayed for about four months and had a great experience. The apartment was clean, well maintained, and communication with the team was always prompt and professional. A reliable option for long-term stays in Singapore. Would recommend.

I had a wonderful time living with MetroResidences at Robinson Suites. My roommate and I shared a two-bedroom apartment right during a summer work placement, and we thoroughly enjoyed our three months living there. It’s centrally located, has all the amenities one needs, and living above Lau Pa Sat was incredible (we ate so well there). Rooms were comfortable (one queen/full and one twin), and having a balcony was lovely. As far as short term stays go, this is probably one of the best. Property management was in constant communication (always responding instantly), and addressed all issues as they arose. Prices are high, but they are high everywhere, and I think it’s worth the extra cost to stay in such a central place. Highly recommend!

No written review provided.

I had a great stay at MetroResidences Newton Singapore. The apartment was clean, comfortable and well equipped. The location was very conveniently close to public transports, malls and food court. And more importantly the staff were also responsive and helpful. Big thanks to Imee, she has been very helpful and kind in assisting me throughout my stay. Overall it was a wonderful experience and highly recommended!

I highly recommend MetroResidences to anyone new to Singapore. I have stayed in a serviced apartment for two years, and my experience has been excellent. The sales agent, Imee, has been very helpful; whenever I’ve needed assistance with my home appliances or fixtures, she responds quickly and arranges for a technician to come and fix the issue. I truly appreciate her support. Overall, I’m very happy living in my sweet home provided by MetroResidences.