MetroResidences Japan reviews and ratings

I stayed at Galicia Gotenyama 404 for a month and a half between September and October, my experience was quite good. The biggest pluses: the location is great, close to the JR station but also nice for going on walks, and full of restaurants, there is also a supermarket next door. The staff was also very responsive every time I contacted them. Some pain points: the apartment is quite small, and a little dark, also definitely not brand new but well kept.

The apartment had a strong musty smell when we arrived. Unfortunately, the only clean area was the bathroom. The mirrors were covered in splashes, and the kitchen had food stains left by previous guests. Under the bed, we found an empty bottle, and next to it, used tissues. There was hair from previous guests on the towels and the floor. When we returned from a day out, there was a strong, strange smell coming from the air conditioner. However, what ultimately made us decide to leave early, on the third day, was seeing a large rat running past the entrance door and two cockroaches under the bed. The host justified the situation by reminding us that we were in Tokyo and offered no solution. They said they would be willing to refund us for the unused nights if we left early and arranged it through Booking.com, but it was IMPOSSIBLE to get in touch with Booking.com and reach an agreement. Despite not using the four nights we had already paid for, and despite having photos documenting the lack of hygiene and the unacceptable conditions, we received no refund whatsoever.

Interesting business model - And I was a bit skeptical at first, but it really worked out well. We had a change of plans and needed a place (2 actually) quickly. Metro residences delivered. Smooth, easy check in, clean and well located. Definitely a step up from a hotel!

Although it's relatively new, it already boasts a high-end feel. The view of the Skytree in Sumida Ward is stunning, and you don't have to worry about missing the last train while out with friends (?). Transportation is incredibly convenient! The Sobu Line and Toei Shinjuku Line cover a wide area, and they also have relatively late closing times (laughs). The surrounding area is well-equipped, and PARCO is nearby and open until 9 PM. It's perfect for experiencing local life!

we had an amazing experience! 1 year was not enough.. I will definitely be coming back here again late 2027. Place is clean, koban right next door and Metro just up the street. Perfect location!

I really enjoyed my stay with MetroResidences. I stayed in an apartment in Kamimeguro, the neighbourhood was very quiet and pleasant. It was also nice to have all the necessary amenities (a hairdryer, a kettle, etc.). The move-in was simple and straightforward, and the whole rental process was easy and well organised.

So bad company They are rude to customers. When renting a home, the security deposit is supposed to be returned after moving out, but they say they will return it a month later. You are a company that doesn't know how to communicate with customers. Someone working at this company is trying to argue with me.

Stayed in Galicia Shinjuku Gyoen - 603 during last July There's really very few places in Japan where, as a foreigner (and maybe even as a local) you can manage/get a place to stay fully online with everything setup for you to just come and live. I didn't really need to talk to anyone to get this setup, something that you'd normally need to do for any real state in Japan (if you know you know) by phone or in person with lots of paperwork involved. Stayed twice, both without any problem so I'm really recommending it to anyone aiming to stay a month or longer within Tokyo or Shinjuku for this specific room (it's really close to one of the most important stations).

No written review provided.

The apartment was in great shape and well-equipped, exactly as described on the website. All correspondence was fast, polite and helpful. Highly recommended.