Le Collective Busan Gijang reviews and ratings

I travel to Gijang often, but this was my first time staying here. I was able to book at a very reasonable price considering it was a holiday weekend. The view of all the amenities was great. It is a place I would like to stay at again. Please note that the elevator is very crowded when checking out.

No written review provided.

No written review provided.

This experience was extremely inconvenient and clearly shows that customer service needs significant improvement. We spent almost an hour wandering with all our luggage due to completely incorrect directions to the storage. The phone line only accepted emergency calls after 11am, and our email received no response. A staff member finally arrived after more than twenty minutes and took us to a location completely different from what had been indicated, with no apologies or explanations. We also received an email claiming they have a live chat system, but when we tried it, it simply directed us to the email option, which is not a real live chat.

The directions to the luggage storage were completely wrong, sending us to the wrong location and forcing us to wander for nearly an hour with all our bags. The customer service phone line was unavailable after 11 a.m. except for emergency calls, and our email inquiry received no response. Eventually, a staff member arrived after more than 20 minutes and took us to a location completely different from what had been indicated. Because of this, we ended up arriving 30 minutes late for our scheduled time. This was extremely inconvenient and demonstrated a clear lack of customer service. The directions to the luggage storage were completely wrong, leading us to the wrong place, and we wandered around with our bags for almost an hour. The customer service line was also unreachable, saying they only take emergency calls after 11 a.m., and our email inquiry went unanswered. Finally, a staff member arrived over 20 minutes later and took us to a completely different location than instructed, allowing us to leave our bags. This left us 30 minutes late, which was very inconvenient. Overall, I felt the customer service was severely lacking.

If I ever travel to Busan again, I'll definitely be staying here. It's great in every way.

No written review provided.

No written review provided.

Although the location is remote and the location is often off, requiring some walking, I was very satisfied with my stay. It felt like home, and the cost was reasonable.

It's neatly organized