Hmlet Japan reviews and ratings

I had a very positive stay, the value of this flat for its price, the amazingly well-connected location, the quality for 1 person was excellent. The construction site didn't bother me as I always woke up before they started. I would definitely use it again. My only downside was the lack of a hairdryer amongst the appliances. Considering that Japan runs at 100V I couldn't bring my own, I had to buy a new one just for the stay. I'd have preferred to have one included or even renting it for a small extra.

No written review provided.

Update- We have to purchase our own blanket and curtains since the old ones are full of dust mites. Water Air Con and Light Problem are fixed. A little late but ok. Rating updates to 3 stars Very unfortunately we did not manage to get the support we deserve Comforter and pillow are not replaced, but reused. Not sure how long they have been in use but I sustained allergy due to dust mite. We had to buy and replace all the bedding. Noise and dripping problem for bathroom dryer and air con. Light not functioning. The customer support is terrible that after a few days of reporting the problem, still no timetable or schedule given, keeps on asking for irrelevant details instead of solving the problem. All the pictures and videos first before they decide on any action, and going to ask the person living in the unit to unscrew the bulb themselves and check also risk electricity shock and damage to the unit

Very very nice! I stayed for about 3 months, never had any issue! The staff was always so nice and welcoming. Sangenjaya has a special place in my heart now. such a great area with amazing small businesses too 🥰

Horrible company with poor customer service. Not transparent and their business practice is shabby.

They offer short-term rentals for 1-3 months, but the price is very high for what they actually offer. There's no bus line nearby (at least 15 minutes away), nor is there a subway station nearby (another 15 minutes away). To make matters worse, I wanted to extend my stay by 3 days, and the price for those three days was lower than a 4-star hotel in the heart of Tokyo. I do not recommend this company for accommodation. If you need any help, I'd be happy to share my experience.

We recently spent a month in a Hmlet apartment in the Tabata area during our trip to Tokyo, and we couldn't be happier with our experience. From the very beginning, communication was smooth and effortless. The team was incredibly proactive, providing us with a variety of excellent options tailored to our budget and preferred locations. Renting through a professional company like Hmlet made the entire process stress-free and reliable. The apartment itself was spotless, a great size, the beds were very comfortable, and having a full-sized fridge and stove made cooking easy. The washing machine and the bathroom dryer mechanism was a massive benefit that made our daily routine much simpler. We also loved the thoughtful touch of complimentary toiletries upon our arrival, it was a very welcoming gesture. The customer service team truly went above and beyond. Whether we had questions before we arrived or needed assistance during our stay, they were consistently responsive, helpful, and absolutely amazing. We felt very well looked after throughout our entire month in Tokyo. If you are looking for a professional, comfortable, and stress-free housing experience in Tokyo, I cannot recommend Hmlet enough. We had a great time and would definitely stay with them again!

Hmlet Ueno Excellent long-term rental I stayed at Hmlet Ueno for 30 days and it was an excellent apartment. I was so impressed that I tried to rent another apartment for 90 days in autumn but unfortunately, we couldn't find a unit close enough to my school. The following are my Pros and Cons on my stay. Pros: • Customer service, very professional, and all my questions were responded to within 24 hours. • Cleanliness, the unit and building were spotless. • The unit had everything I needed, and all appliances worked with excellent instructions in English and photos. • Unit was very quiet, I never heard anyone above or next to my unit. • Location was great Cons (please note that these may not apply to everyone, I’m high maintenance): • Bed was firmer than I liked • Only one set of sheets, two would have been better. • Towels weren’t very thick. I would highly recommend Hmlet. Even with a few cons I would stay again.

Not really recommend to anyone. Foreign neighbours are most of the time trying to continue their behaviours as how they used to, make noise, shout out of sudden, loud TV etc with balcony open, so on so forth. And there is the support team, you keep recording the noise and share with them, waste your time by explaining them and they try to convince you that you are wrong. It seems either they don't want to help, or don't care at all. Had multiple issues and still having sadly. The Police accepts that the tenant is noisy, but support team does not.

No written review provided.