Dash Living Nihonbashi East reviews and ratings

Dash has been wonderful. They really took their time to answer all of my questions and find me an apartment really close to the location I needed. While I was choosing from the places that were available they constantly helped with what I wanted and when I accidentally choose one that wasn't the best they double checked to bring it to my attention. Since my stay was within a day of the next teir of rent by days (up to 3 months vs over 3 months) the person I was working with ran the numbers to see which would cost the least. Finally, they are amazingly fast on responding to questions on their WhatsApp channel. They respond within 5 minutes. I can't recommend them more.

My stay at Dash Living Nihonbashi East was fantastic! A special thank you to staff members Pakben and Kalinda; their service was impeccable. From check-in, Pakben was incredibly welcoming and professional, patiently answering all my questions and proactively introducing me to nearby transportation and amenities, making me feel very comfortable as a newcomer. Kalinda was equally attentive and helpful. Whenever I needed anything during my stay, she was always quick to respond and resolve the issue, making me feel right at home. I'll definitely choose this place again next time I'm in Tokyo, and I highly recommend it!

I had a great stay at Dash Living Nihonbashi East. The apartment was very clean and well-equipped, with everything I needed already provided, which made the move-in process very smooth. The customer service was excellent—always fast to respond, kind, and very helpful whenever I had questions. The location is perfect, with easy access to multiple metro lines, making it very convenient to get around Tokyo. There are also plenty of convenience stores, cafés, and grocery options nearby. Overall, it’s an ideal choice for a first apartment in Tokyo, and I would definitely recommend it.

Booking a unit is frustratingly difficult. There’s no option to book online, and reaching a representative is nearly impossible and unreliable.

This is the second time I have stayed here and both times have been a fantastic experience. The building, Dash Living Nihombashi East, is simple but modern in design, cleanly kept, and secure. Self-check-in is easy. I stayed in a one bedroom apartment and it is the perfect size for me. It is a modern, clean space that feels newly built/renovated. The apt comes furnished with all the amenities I need: bed, desk, wifi, washer/dryer, fridge, stove, and projector (that works like a TV). The Dash team is easy to contact, responsive and helpful, and has always been available when I had a question or needed help. The location is easy to find and very convinient. It is steps away from the entrance to the JR train and Shinjuku subway and Tokyo Station is a quick 5 minutes train ride away. There is a 7-11 right across the street and a cute market a block and a half away that is open to 11 pm. The neighborhood is quiet and not as densely populated as more touristy areas of Tokyo, so you can walk around without having to push your way through crowds and you feel like you get some breathing space.

Latest Update: Even after putting notes around the apartment and verbally informed the cleaning lady not to store our things away, she continued to do the same. We had to take out back all our things and rearrange our entire kitchen, hall, items in the room. It is extremely frustrating. ** Great location(next to JR exit 3), assesible to groceries like Fresco & Maruman (7-11 opposite), but the downside are the bed is too soft and the pillow is too thin. Getting sore back and neck as the bed sinks from its softness.

100% loved staying here!

Convenient and near train stations! Clean and modern rooms. Great communication and customer service.

It's a total disaster. I spent most of the night outside the door, waiting for someone to repair it. The manager called me and said, "I'm not good at sleeping, so I'm worried about my condition. I've already missed an appointment, so I bought an apple phone because I was locked out in the middle of the night. What should I pay?" The service was absolutely awful. The door lock broke, locking me out in the middle of the night. No one showed up for 11 hours, and then they finally came to fix it. The manager's phone call was extremely arrogant, bordering on harassment. There was no appropriate compensation. I have a heart condition, and not being able to sleep all night made my condition worse. Because of this, I missed a morning job interview, and I lost my iPhone while wandering outside. How do you plan to compensate me for this? This whole experience was an absolute disaster. The broken door lock left me locked out of my room for 11 hours in the middle of the night before anyone came to fix it. The manager called me, but his attitude was harassing and unprofessional, and I was not properly compensated. I have a heart condition, and missing a night of sleep made my health worse. Because of this, I missed a morning job interview, and my iPhone was lost while I was stranded outside. How do you plan to compensate me for all this?

Stayed here for 8 weeks - great stay! Made much easier by dealing in English - found many places were Japanese speaking only. AC was great and in a great location. Easy to get anywhere! Only downside is that there is no full length mirror but overall good.