アットイン・マンスリーマンション東京 reviews and ratings

I used this accommodation for a short stay. Firstly, the staff were very responsive; they addressed my concerns immediately. Regarding the sofa, when I mentioned that the seat was sagging and uncomfortable, they replaced it right away, which was very helpful. The bed also shows some slight sagging after lying on it for a while, but this is within an acceptable range for now, so I haven't requested a replacement. On the other hand, there were a few things that bothered me. Firstly, the soundproofing isn't very good; outside noises such as car noises and crow calls are quite audible. In particular, construction is underway right next to my room, and loud construction noises can be heard from around 7 AM. Before booking, I checked several times about the acoustics of the apartment building and the level of noise from other residents. Therefore, if I had known about the ongoing construction beforehand, I think I could have chosen the room with greater confidence. When I inquired about the construction, the staff immediately replied, "We thought the construction was already finished, so we'll check." Their quick response was very much appreciated. However, I haven't yet received any further information regarding the results of their check. Since I don't know how long the construction will last, I'm a little worried as I'm staying for an extended period to study. Also, regarding sunlight, the website didn't mention the room's orientation, and I wish I had checked that before booking. The room is bright on sunny days, but on cloudy days, almost no sunlight comes in, making it feel quite dark. Furthermore, adjusting the water temperature in the bath is a bit difficult; sometimes only cold water comes out. I understand that some of these things are unavoidable for a short stay, but I think soundproofing, noise from other residents, and the presence of construction are important information for people staying for study or work.

They lured me in with a good offer, only to say "no vacancies." I reserved a "1-month rental property (new construction) for 100,000 yen," but both of the replacement properties they sent me were "properties costing over 500,000 yen per month (over 20 years old)." If either the price or the age was similar, it would be one thing, but both are drastically different, and they're in different prefectures. I can't help but wonder, "What kind of replacement is this?" Was the first property a "bait-and-switch" tactic? If it wasn't a bait-and-switch, then it's incredibly unhelpful.

I have used Atinn/Tokyo-Residence since 2018, always been happy with the quality of service and apartments rented. Team is very helpful and very fast responding during the application process. Will continue to use in my future return visits to Japan

A really cozy apartment that includes everything you need for everyday living. I also received a welcoming kit, which was really useful during my first few days while getting settled and used to Japan.

No written review provided.

No written review provided.

I stayed for a month. The room was neatly organized. The location was also great; it was about a 10-minute walk to Monzen-Nakacho and Suiten-gu-mae subway stations, and the Saga-Itchome bus stop was right in front of the hotel with a direct bus to Tokyo Station. I had a very pleasant stay. If I have the opportunity, I would like to use it again.

The room is clean and equipped with amenities for starting a new life, making for a comfortable stay.

The process was fast and smooth, and the overall quality was very good. I would recommend it. The pricing is reasonable, the locations are excellent, and a major advantage is avoiding high initial fees. One point to be aware of is that the room number may be provided relatively late. This can be understandable for operational reasons, but it is important to consider when moving within Japan, as the exact address is often required for administrative procedures. Additionally, the key was not available on time upon arrival, which caused some stress. However, after contacting the team, they responded quickly and took immediate action to resolve the issue. Finally, it would be preferable if key delivery did not require an additional fee. The free option involves picking it up from a different location, which can be inconvenient—especially when arriving with luggage.

It is a very nice and comfortable place with many electrical appliances. The free high-speed Wi-Fi is great, and the location near the train station is very convenient. However, I have a problem with the laundry. My clothes are still very wet after washing and do not dry even after 2–3 days